Frequently Asked Questions

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Joining the Stitch Alongs

When sign ups are open you can click here to join the upcoming SAL. When sign ups are closed you can join via The Pattern Club or buy the pattern on Etsy. Please make sure to sign up before the deadline to get free access! After a successful sign up you will receive a confirmation.

Joining the SALs is completely FREE – there is NO cost. If you would like early access you can choose to become a Pattern Club Member and if you would like to purchase a supply kit you will be able to do so for every SAL.

Absolutely! All patterns are suitable for all levels. Check out our beginner’s guide to get started!

If you have any questions before or during the SAL, everyone in our Facebook group is very helpful and there are many seasoned stitchers that can help you along!

All SALs will be announced via the newsletter. Click here to subscribe to the newsletter.

The theme of the SAL will be announced via the newsletter. Click here to subscribe to the newsletter.
No, we exclusively host Mystery SALs so you will not be able to see the pattern before signing up. The theme of the SAL will be announced via the newsletter. Click here to subscribe to the newsletter. Examples of my design style can be found via www.stitchxonomy.com. 
It can take up to 24 hours to receive your confirmation email. Please check your spam and junk folders. If you are sure you have not received a confirmation please try signing up again with a different email address or reach out via: help@stitch-along.com
Yes, to join an ongoing SAL after the deadline you can  join The Pattern Club. Click here to see the benefits and join The Pattern Club.
Yes, due to anti-spam laws you need to opt-in for each Stitch Along. If you are a member of The Pattern Club you are automatically signed up to all SALs. Click here to subscribe to the newsletter. Click here to join The Pattern Club.
No, if you sign up before the deadline you do not need to join The Pattern Club, though members get early access, discounts and alternative/extra patterns! If you missed the deadline you need to join The Pattern Club. Click here to join The Pattern Club.

Membership is $8 a month and you can cancel and rejoin any time. We also offer a Half Year Plan for $40 (save $8) a Yearly Plan for $72 (save $24) and a Life Time Plan for $299 (best value). Please note you need to be a member during the entirety of the SAL to receive all patterns and alternatives.

Yes, you can purchase the patterns to all retired SALs via Etsy. If you are a member of The Pattern Club you will receive a 50% discount on all retired SAL patterns. Click here to join The Pattern Club.

No, you do not need to buy a kit and can follow the SAL using your own materials. Supply lists are released before the start of the SAL.
No, you can choose which SALs you want to join. The theme will be announced via our newsletter. Click here to subscribe to the newsletter.

Troubleshooting

This means you have unsubscribed from our newsletter in the past. You cannot sign up using the form due to GDPR laws. Send an email to help@stitch-along.com or reply to our auto-reply to and we will send you a resubscribe link. After accepting you will be able to sign up again!

Send an email to help@stitch-along.com or reply to our auto-reply and we will resend the confirmation link.

Even though all patterns are sent out at the same time, it may take some time to show up in your inbox.

Please follow the steps below before contacting us.

  1. Check if the SAL has already started or not;
  2. Check your spam or junk folder;
  3. Search using keywords “alyssa”, “stitchonomy” or “alyssa from stitchonomy”;
  4. Check any other email addresses you have;
  5. Check the latest email you received from us – some mail clients bundle our emails.

If you still cannot find them please send an e-mail to help@stitch-along.com and we will assist you!

With most SAL’s we do every new pattern also contains the previous patterns (except for the Halloween SAL). If you have received new patterns, but just miss one you can use the latest pattern to still continue with the SAL.  In case you didn’t receive any patterns at all or miss a specific one needed to complete the SAL please follow the steps below before contacting us:

  1. Check if the SAL has already started or not;
  2. Check your spam or junk folder;
  3. Search using keywords “alyssa”,  “stitchonomy” or “alyssa from stitchonomy”;
  4. Check any other email addresses you have;
  5. Check the latest email you received from us – some mail clients bundle our emails.

 

If you still cannot find them please send an e-mail to help@stitch-along.com and we will assist you!

All all important info such as the thread list, frame pattern and size chart can be found in every single e-mail under the header ‘useful links.’

We are very sorry but we cannot assist you with issues pertaining to your e-mail server. Please contact your e-mail provider for further assistance. Please click here for more information about hard & soft bounces.

Patterns

The pattern release schedule and stitch order is announced ahead of time after you sign up for the SAL. Some are released every day (like the Halloween SAL) others every few days.
The pattern chart will be emailed to you in PDF form. You’ll need a PDF viewer such as Adobe Acrobat Reader to open the pattern on your device.
Yes, after opening the pattern in your PDF viewer (such as Adobe Acrobat Reader) you can simply print it at home. You can enlarge the pattern by choosing “Tile large pages” and setting the zoom to 100% or 150% – you may need to experiment a little to get the desired size.

All patterns will be e-mailed to you, so you can finish them at your own pace and at your own convenience. It’s no problem if you fall behind, you can enjoy stitching at your own pace and share your progress in our Facebook group.

Yes! Lots of people make changes ranging from subtle color changes to designing completely new pattern sections. If you join the Facebook group you will find lots of patterns by members! Be sure to comply with all copyright laws and if you are using a pattern by someone else you 1) ask for their permission, 2) purchase the pattern or 3) make sure it is a legitimate freebie.

The full-page pattern will be released in our Etsy shop after the SAL is done. The individual patterns can still be stitched up from your inbox for free.

Materials

Supply information such as fabric size, fabric color and floss colors will be provided via email before the start of the SAL. We also offer (a limited stock of) kits that contain everything you need for the SAL.
Supply information such as fabric size, fabric color and floss colors will be provided via email before the start of the SAL. We also offer (a limited stock of) kits that contain everything you need for the SAL
Supply information such as fabric size, fabric color and floss colors will be provided via email before the start of the SAL. We also offer (a limited stock of) kits that contain everything you need for the SAL.

All Stitchonomy SALs are designed for 14 count Aida, but you can easily switch to 16 of 18 count for a smaller design. To get the fabric size in inches, divide the SAL’s stitch count by the fabric count. For example, if a design is 140 stitches wide, the 16 count fabric needs to be 140 / 16 = 8.75” wide. Remember to add an extra 2 – 3” around for framing!


You can find the stitch count in the first email of the SAL, or under “useful links” in every subsequent email.

Supply Kits

Pattern Club Members have first dibs on all SAL kits as well as a 15% discount. All members will be notified 3 days before the general release and can purchase their kits via The Pattern Club.

If you are not a Pattern Club Member you can purchase the kit via  www.stitch-along.com or via www.stitchxonomy.com.

You can choose between a Floss & Fabric kit and a Deluxe Kit.

Floss & Fabric Kit

– Pre-cut 14 ct Aida fabric (color varies per SAL)
– Pre-cut floss on thread card (colors vary per SAL)
– Cross-stitch needle
– One or more add ons (like charms or trim)

Deluxe Kit

– Pre-cut 14 ct Aida fabric (color varies per SAL)
– Pre-cut floss on thread card (colors vary per SAL)
– Cross-stitch needle
– One or more add ons (like charms or trim)
– A variety of themed cross stitch goodies! Some examples are: needle minders, wooden thread cards, stickers (content varies per SAL)

The kits do not contain a printed pattern. Patterns are sent out via email.

We have a limited stock available depending on the number of people who have joined the SAL. Please keep this in mind when the kits are released!

No, we have a limited stock of kits and when they are sold out we will not restock. After all kits have shipped out we may offer an overstock sale of leftover supplies. Please keep in mind these may not arrive in time for the start of the SAL.

No, it is not possible to purchase any component of the kit separately. After all kits have shipped out we may offer an overstock sale of leftover supplies. Please keep in mind these may not arrive in time for the start of the SAL.

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Shipping & Returns

Shipping dates differ per SAL but we will always make sure your kit is shipped out well in advance of the event. You will receive a shipping confirmation once your package is on the way. If you would like to track your package, please make sure to purchase tracking!

All regular orders are shipped out without tracking, however tracking is available as a shipping upgrade at check-out. If you did purchase tracking but didn’t receive a code please send an email to help@stitch-along.com.

Average shipping time of the SAL kits are:

Europe: 3-6 business days
US & Canada: 5-15 business days
Australia & New-Zealand: 20-40 business days.
Rest of the world: 10-20 business days

Your Kit will be shipped from The Netherland, Europe!

It might happen that your kit will need some more time to arrive e.g. due to customs. In that case you might need to wait up to an additional 10 business days. If your kit has still not arrived 10 days after the maximum average shipping time please send an email to help@stitch-along.com.

We’re so sorry to hear that. Please send us an email right away and we will look for a fitting solution!