Frequently Asked Questions
Joining the Stitch Alongs
Joining the SALs is completely FREE – there is NO cost. If you would like early access you can choose to become a Pattern Club Member and if you would like to purchase a supply kit you will be able to do so for every SAL.
Absolutely! All patterns are suitable for all levels. Check out our beginner’s guide to get started!
If you have any questions before or during the SAL, everyone in our Facebook group is very helpful and there are many seasoned stitchers that can help you along!
All SALs will be announced via the newsletter. Click here to subscribe to the newsletter.
Membership is $8 a month and you can cancel and rejoin any time. We also offer a Half Year Plan for $40 (save $8) a Yearly Plan for $72 (save $24) and a Life Time Plan for $299 (best value). Please note you need to be a member during the entirety of the SAL to receive all patterns and alternatives.
Yes, you can purchase the patterns to all retired SALs via Etsy. If you are a member of The Pattern Club you will receive a 50% discount on all retired SAL patterns. Click here to join The Pattern Club.
Troubleshooting
This means you have unsubscribed from our newsletter in the past. You cannot sign up using the form due to GDPR laws. Send an email to help@stitch-along.com or reply to our auto-reply to and we will send you a resubscribe link. After accepting you will be able to sign up again!
Send an email to help@stitch-along.com or reply to our auto-reply and we will resend the confirmation link.
Even though all patterns are sent out at the same time, it may take some time to show up in your inbox.
Please follow the steps below before contacting us.
- Check if the SAL has already started or not;
- Check your spam or junk folder;
- Search using keywords “alyssa”, “stitchonomy” or “alyssa from stitchonomy”;
- Check any other email addresses you have;
- Check the latest email you received from us – some mail clients bundle our emails.
If you still cannot find them please send an e-mail to help@stitch-along.com and we will assist you!
With most SAL’s we do every new pattern also contains the previous patterns (except for the Halloween SAL). If you have received new patterns, but just miss one you can use the latest pattern to still continue with the SAL. In case you didn’t receive any patterns at all or miss a specific one needed to complete the SAL please follow the steps below before contacting us:
- Check if the SAL has already started or not;
- Check your spam or junk folder;
- Search using keywords “alyssa”, “stitchonomy” or “alyssa from stitchonomy”;
- Check any other email addresses you have;
- Check the latest email you received from us – some mail clients bundle our emails.
If you still cannot find them please send an e-mail to help@stitch-along.com and we will assist you!
All all important info such as the thread list, frame pattern and size chart can be found in every single e-mail under the header ‘useful links.’
We are very sorry but we cannot assist you with issues pertaining to your e-mail server. Please contact your e-mail provider for further assistance. Please click here for more information about hard & soft bounces.
Patterns
All patterns will be e-mailed to you, so you can finish them at your own pace and at your own convenience. It’s no problem if you fall behind, you can enjoy stitching at your own pace and share your progress in our Facebook group.
The full-page pattern will be released in our Etsy shop after the SAL is done. The individual patterns can still be stitched up from your inbox for free.
Materials
All Stitchonomy SALs are designed for 14 count Aida, but you can easily switch to 16 of 18 count for a smaller design. To get the fabric size in inches, divide the SAL’s stitch count by the fabric count. For example, if a design is 140 stitches wide, the 16 count fabric needs to be 140 / 16 = 8.75” wide. Remember to add an extra 2 – 3” around for framing!
You can find the stitch count in the first email of the SAL, or under “useful links” in every subsequent email.
Supply Kits
Pattern Club Members have first dibs on all SAL kits as well as a 15% discount. All members will be notified 3 days before the general release and can purchase their kits via The Pattern Club.
If you are not a Pattern Club Member you can purchase the kit via www.stitch-along.com or via www.stitchxonomy.com.
You can choose between a Floss & Fabric kit and a Deluxe Kit.
Floss & Fabric Kit
– Pre-cut 14 ct Aida fabric (color varies per SAL)
– Pre-cut floss on thread card (colors vary per SAL)
– Cross-stitch needle
– One or more add ons (like charms or trim)
Deluxe Kit
– Pre-cut 14 ct Aida fabric (color varies per SAL)
– Pre-cut floss on thread card (colors vary per SAL)
– Cross-stitch needle
– One or more add ons (like charms or trim)
– A variety of themed cross stitch goodies! Some examples are: needle minders, wooden thread cards, stickers (content varies per SAL)
The kits do not contain a printed pattern. Patterns are sent out via email.
No, we have a limited stock of kits and when they are sold out we will not restock. After all kits have shipped out we may offer an overstock sale of leftover supplies. Please keep in mind these may not arrive in time for the start of the SAL.
No, it is not possible to purchase any component of the kit separately. After all kits have shipped out we may offer an overstock sale of leftover supplies. Please keep in mind these may not arrive in time for the start of the SAL.
Shipping & Returns
Shipping dates differ per SAL but we will always make sure your kit is shipped out well in advance of the event. You will receive a shipping confirmation once your package is on the way. If you would like to track your package, please make sure to purchase tracking!
All regular orders are shipped out without tracking, however tracking is available as a shipping upgrade at check-out. If you did purchase tracking but didn’t receive a code please send an email to help@stitch-along.com.
Average shipping time of the SAL kits are:
Europe: 3-6 business days
US & Canada: 5-15 business days
Australia & New-Zealand: 20-40 business days.
Rest of the world: 10-20 business days
Your Kit will be shipped from The Netherland, Europe!
It might happen that your kit will need some more time to arrive e.g. due to customs. In that case you might need to wait up to an additional 10 business days. If your kit has still not arrived 10 days after the maximum average shipping time please send an email to help@stitch-along.com.
We’re so sorry to hear that. Please send us an email right away and we will look for a fitting solution!